Delivery and returns

To register your return online, please send an email to [email protected], or use our chat or WhatsApp. We will cover the cost of the return if you follow the steps of the return process. If you return the products yourself on your own initiative or via another carrier, the costs will be at your own expense.

Return costs from abroad will not be refunded. This option only exists for returns within the Netherlands. If you still wish to return a product from abroad, you will have to pay the return costs yourself. Unfortunately, it is not possible to send proof of payment to Skins or to claim payment.

After you have notified us, you must return the items to us as soon as possible, but in any case no later than 30 days after notification. Would you like to make a return without an account? For returns, please use the following address:

Skins Cosmetics B.V.
Attn: RETURNS DEPARTMENT (WEB)
Postal code 46740
1060 VL Amsterdam

Please return the articles to us in the original packaging and in the original box or similar. You can also return the items to one of our boutiques. Please remember to include the six-digit order number/reference number of your order.

You are only liable for depreciation of the products resulting from the use of the products beyond what is necessary to establish the nature, characteristics and functioning of the products.

You can also use the European model withdrawal form to notify us that you are abandoning the purchase. However, use of this form is not obligatory.

Refund
If you have paid by iDeal, credit card, Bancontact, Klarna or PayPal, we will refund the entire purchase amount (including any shipping and payment costs) as soon as possible, but at the latest within 14 days after receipt of the cancellation notice. However, we may wait to refund until we have received the products, or until you have shown that you have sent them. If you paid with a Skins Giftcard, you will also receive this amount in the form of a Skins Giftcard.

You can get a refund for the return shipping costs if an item from the shipment is damaged, incorrectly delivered or otherwise not correctly delivered, or if you are returning the order based on justifiable reason. If necessary, please email customer service for the reply number, or mail your proof of postage to receive a refund.

Warranty
All items you buy from us are covered by the legal warranty. As a Skins customer, you are entitled to a good product. If the article is not what you expect, please contact us and together we will find a solution.

Climate neutral delivery
Skins orders are sent climate-neutral via DHL Parcel. This is because DHL is working hard to reduce its CO2 emissions. The CO2 they still emit, we compensate together. Both DHL and Skins pay part of the compensation costs. DHL invests the proceeds in certified Gold Standard projects in developing countries. Incidentally, not only do they offset emissions there, but they also contribute to promoting the economy. DHL also compensates shipments within the Benelux through Land Life Company. By investing in large-scale reforestation projects, together we restore important ecosystems, promote biodiversity and provide social and economic benefits to local communities.
As a recipient, you can easily do your bit too. Not at home at the scheduled delivery time? Then change the delivery time or location via the Track & Trace code. This way, the delivery driver is less likely to be standing in front of a closed door and no unnecessary kilometres are made. Going for the greenest delivery option? Then have the parcel delivered to a DHL ServicePoint.

Can my order arrive in several deliveries?
Yes, this is possible. We deliver from two different warehouses, so it may happen that products come from different warehouses and your order is delivered in two parts. We will always strive to make delivery as fast and efficient as possible.