Delivery and returns

Not home?
If you are away from home on the time of delivery, DHL will try to deliver your package to your neighbours or a DHL ServicePoint. You will receive a card in your letterbox from DHL. It will indicate where the package was dropped off in the street or at which DHL ServicePoint you can pick it up the next business day. Would you like to choose another delivery time or location? Use the Track & Trace code on the yellow card to choose another delivery option. Changes can be made on the day you receive the card.

You will receive an email when your parcel is ready for pick-up at a DHL ServicePoint. Your parcel will be held for you for seven calendar days, after which it will automatically be returned to Skins Cosmetics. Please bring valid proof of identity when picking up at a DHL ServicePoint.

Sample Sets
Did you order a Sample Set? We pack the selected samples for you with great care and send them in a letterbox package with a Track & Trace code. Letterbox packages have a delivery time of 1-2 business days. It is also possible to have a Sample Set sent as a standard package by choosing this option at the check-out. 

Shipping outside the Netherlands
If you do not live in the Netherlands, we will ship your order within Europe without any problems. We will ship your order within one business day and send you a tracking code. Read further to find out what the average delivery time is per zone.

Delivery in Belgium
In Belgium, bpost delivers the parcel from Monday to Friday or Saturday if you specify this when placing the order. It is possible to change the delivery time or location up to and including the day before the scheduled delivery. Not at home? Then you will receive a card in your letterbox. This will show where the parcel was dropped off in the street or the address of the collection point. You can pick up your package the next day at a bpost post office or collection point near you. It is also possible to schedule a second delivery attempt online. You can also request a second delivery attempt via the bpost customer service. Have you registered your free delivery preferences with bpost? Then the delivery driver will follow up on this preference

Prices
It is possible to have an order delivered abroad. We ship orders from € 50 within the Netherlands free of charge. The cost of orders under € 50 is € 4 per order. Shipping costs for sample sets are € 2.50 for 1 set and up to € 4 for 2 sets or more.

For orders outside the Netherlands, the rates are as follows:

Free shipping from € 50
Regular shipping costs € 6
Belgium
Shipping time: 1 working day on average

Free shipping from € 50
Regular shipping costs €5
Germany, Luxembourg
Shipping time: up to 3 working days

Free shipping from € 150
Regular shipping costs € 15
France, Hungary, Ireland, Italy, Croatia, Austria, Poland, Slovenia, Slovakia, Czech Republic
Shipping time: up to 7 working days

Free shipping from 150
Regular shipping costs € 20
Bulgaria, Denmark, Greece, Portugal, Romania, Spain
Shipping time: up to 8 working days

Free shipping from € 150
Regular shipping costs € 25
Estonia, Finland, Lithuania, Latvia, Sweden
Shipping time: up to 7 working days

Please note:
During very busy periods, for instance the December holidays or Easter, alternate delivery times should be taken into consideration for all delivery options. We will keep you posted on the actual delivery time.

What items are eligible for returns?
E-boutique

• Opened and tested products can be returned within 60 days without giving a reason. An exception to this are products in the skincare, make-up, and intimate care categories, which can only be returned for hygiene reasons if the seal is still intact.
• Products whose quality does not meet the stated specifications.
• The product must be returned within 60 days.
  
  
  

Boutiques

• Unopened and untested products can only be exchanged for another product or a voucher in the boutiques.*
• Products purchased in a boutique cannot be returned online.

*Please note: opened and tested products cannot be returned in our boutiques.

What items are not eligible for returns?

• Hygiene items in the make-up, skincare and intimate care categories whose seal has been broken after delivery.
• Skins Gift cards.
• Skins Boxes.

Free gift & return conditions
When you spend over €120, you will receive a free gift, which you can select during the checkout. Are you returning products and is your spend now less than €120? Unfortunately, the right to a free gift expires and you need to include the gift in your return shipment. If the value of your order is under €120 and the gift was not returned, we will deduct a reduction in value from your refund.

How can I return something?
When returning your order, you have the right to withdraw from the contract within a period of 60 days, without giving reasons. The revocation period expires 60 days after the day on which you or a third party designated by you, other than the carrier, takes physical possession of the product. 

To register your return online, please send an email to [email protected], or use our chat or WhatsApp. We will cover the cost of the return if you follow the steps of the return process. If you return the products on your own initiative or via another carrier, the costs will be at your own expense.

Return costs from abroad are not reimbursed. This option is only available for returns within the Netherlands. If you would still like to return a product from abroad, the return costs will be at your own expense. Unfortunately, it is not possible to send payment receipts to Skins or to claim them.

After you have informed us, you must return the items to us as soon as possible, but in any case no later than thirty days after the notification. We will cover the cost of the return shipping if you follow the steps of the return process. If you return the products on your own initiative or through another carrier, the costs are for your own account.

Want to make a return without an account? Please use the following address for returns:

Skins B.V
T.a.v.: RETURNS DEPARTMENT (WEB)
Antwoordnummer 46740
1060 VL Amsterdam

We request that you return the items to us in the original packaging and in the original box or a comparable box. You can also return the items to one of our boutiques. Do not forget to include the five-digit order number/reference number of your order.

You are only liable for the reduction in value of the products resulting from the use of the products beyond what is necessary to establish the nature, characteristics, and functioning of the products.

You can also use the European Model Withdrawal Form to inform us that you wish to cancel the purchase. However, use of this form is not obligatory.

Refund
If you have paid by iDeal, credit card, Bancontact, Klarna or PayPal, we will refund the entire purchase price (including any shipping and payment costs) as soon as possible, but at the latest within 14 days after receipt of the withdrawal notification. However, we may wait to refund until we have received the products, or until you have shown that you have sent them. If you paid with a Skins Giftcard, you will also receive this amount in the form of a Skins Giftcard.

You can get a refund of the shipping costs for the return shipment if an item from your order is damaged, delivered incorrectly, or if you return the order for good reason. If necessary, send an email to customer service to send your order, or email your proof of shipment to receive a refund.

Warranty
The legal warranty applies to all items that you buy from us. As a customer of Skins Cosmetics you are entitled to a good product. If the article is not what you expect from it, please contact us and we will find a solution together.