Under what conditions can I return a product?

E-boutique

• The product may be opened and tested but must be returned in the best possible condition, including the original packaging.
• An exception to this are products in the skincare, make-up and intimate care categories, which for hygiene reasons may only be returned when the seal is still intact.
• The product must be returned within 60 days.

• The product may not be opened and tested and can only be exchanged in the boutiques for an alternate product or a voucher.
• Products bought in a boutique cannot be returned online.