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Frequently asked questions

Orders

Did you receive an article that you did not order? Please contact our online Skins Experts. This can be done via WhatsApp or by sending an e-mail to [email protected]. Mention in your message which article you received.
Have you placed an order but entered an incorrect address, and have you not yet received a shipping confirmation? Report it to our online Skins Experts, and we will try to adjust the shipping address. If you have moved house, you can easily change your address in your Skins account.
The order confirmation may have ended up in your spam box, so always check there to be sure. If no money has been debited from your payment account, the payment was not successful and no order was placed. In this case, you can place another order. 

Does the above not apply? If so, please contact our online Skins Experts.
We do not include an invoice with your order, but we do send it to you via mail. All prices shown include VAT.
Make sure you enter a valid e-mail address in the check-out, then DHL will inform you when they have received the parcel and when the delivery driver will drop by. If the delivery is scheduled, DHL will send you another message. This tells you what time the delivery driver will drop off your parcel. Is the scheduled delivery time not convenient? Or would you prefer to collect your parcel from a DHL Service Point? From the day before delivery you can change the delivery time or location via the Track & Trace code.

Please note: your order may be delivered in two parts. This is because there are two logistics locations. Therefore, please note that you may receive two Track & Trace codes.
Through the shopping cart you can check the option ‘wrap as a present’, after which you have the option to include a personal message.

Note: products from our Archives, Sample Sets and Skins boxes won't be gift wrapped. In addition, some (festively packaged) products are exempted. The Skins Giftcard always has a festive packaging.
Place your product in your digital shopping cart by clicking on the blue button ‘add to shopping cart’. Then go to checkout, login with your account, fill out your information and proceed to payment.
Shipping costs are € 4 per order. Orders over € 50 are sent free of charge within the Netherlands. Sample Set shipping costs are € 2,50 for 1 set with a maximum of € 4 for 2 or more sets. Below you’ll find an overview of shipping costs for international delivery.
The Netherlands mailbox€ 50€ 2.50
The Netherlands package€ 50€ 4
Within EU Zone 1€ 65€ 10
Within EU Zone 2€ 150€ 15
Within EU Zone 3€ 150€ 20
Within EU Zone 4€ 150€ 25

Payment

Unfortunately it is not possible to make any changes to your order once you’ve placed it. Of cause you can (partially) return your order after receiving it.
No, unfortunately this is not possible. When an order is placed, it is immediately forwarded to our logistics centre. Cancellation is therefore not possible. Do you still have questions about this? Please contact our Skins Experts.
When a product is not (yet) available, you can leave your e-mail at the page of said product. As soon as the product is available (again), we’ll notify you.
Yes, this is possible by adding an address.
On the product page, you have the option 'Check Stock'. If you click this option, you can see in which boutiques your favourite product is still available.

Need help?

Our Skins Experts are at your service via live chat, email and whatsapp.

Call us on +31 (0)20 740 3222
Whatsapp: +31 (0)20 740 3220