Frequently asked questions
Most frequently asked questions
Anyone can post a review about a product, provided you are logged in with your Skins Account. The requirement for this is that you actually bought the product. As a Skins Inclusive member, you also receive points for posting a review.
At Skins you can pay using iDeal, PayPal and Bancontact, pay later with Klarna, by credit card from Mastercard, VISA and American Express or with a Skins Giftcard. All prices shown include VAT.
To do so, please send an e-mail to [email protected], a message via Whatsapp (+31 020-740 3220) or our chat (click on 'live chat' at the bottom right of the screen).
Please mention the relevant return product in your message. We will then send you an e-mail with a reply number from PostNL, which you can use to return the order free of charge. You can use this reply number to hand in the order at a PostNL location. Please note that we send our parcels via DHL, but our returns go via PostNL.
Please mention the relevant return product in your message. We will then send you an e-mail with a reply number from PostNL, which you can use to return the order free of charge. You can use this reply number to hand in the order at a PostNL location. Please note that we send our parcels via DHL, but our returns go via PostNL.
Need help?
Our Skins Experts are at your service via live chat, email and whatsapp.
Call us on +31 (0)20 740 3222
Whatsapp: +31 (0)20 740 3220